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FAQ

IF YOU HAVE IMMEDIATE NEED FOR MEDICAL HELP PLEASE CALL OUR

SAFETY INFORMATION NUMBER: 1-800-745-9269


Knowledgeable personnel will provide precise information and instructions.

We do not test our products on animals and are committed to ending animal testing. Our leading-edge research has one clear purpose: to continue to develop new approaches that can guarantee the ingredients we use in our products are safe without any need for animal testing. To learn more about our position and our work on non-animal approaches, please see our website: http://www.unilever.com/sustainable-living/what-matters-to-you/developing-alternative-approaches-to-animal-testing.html

We do not specifically test our products for the presence of gluten, a sticky protein found in some grains such as wheat. Gluten may be present in products that contain derivatives of wheat, oat, rye, and barley.

In labeling our products, our company follows the guidelines established by the International Nomenclature for Cosmetics Ingredients (INCI). Therefore, if we use an ingredient derived from a grain such as wheat, oat, rye and / or barley, those names will appear on the label, i.e. 'Hydrolyzed Wheat Protein'. If you see this name on the label, the material was derived from wheat, so the product may contain gluten.

If you have further questions regarding specific ingredients, we recommend consulting with your physician as to whether your exposure to grain derivatives from the use of personal care products may cause you unfavorable symptoms.

Please click http://www.unilever.com/ to visit Unilever's web site where you can gain access to our Annual Report and other Unilever information.

If you’re looking for specific information on Unilever United States, please click here: https://www.unileverusa.com/.

Unilever follows the guidelines of the US Food & Drug Administration and uses the International Nomenclature for Cosmetic Ingredients. As seen on product labels, Unilever does not use any peanut ingredients in its Personal Care products. Some products do contain tree nut derivatives as shown on the labels. Examples include almond, coconut, kukui, macadamia, pistachio and shea nut variants in certain products.

There are no allergenic proteins present in the highly refined nut oils and nut extracts used by Unilever.

Unilever manufacturing facilities follow rigorous cleaning procedures in preparing our products. This is necessary not only for product integrity but also for hygiene purposes. The high level of quality found in Unilever products is assured by our adherence to Good Manufacturing Practices [as stated in the CTFA Quality Assurance Guidelines (2007), ISO GMP Guidelines (2007) and FDA Draft Cosmetic GMPs (2013)].

However, there can be no absolute assurance that all products are free of all possible allergens. If you have any concerns, please consult with your physician and avoid products which could be a problem, there are many variants available to meet consumer needs.

For all Employment / Human Resource inquiries please click here to visit our corporate website.

The following is an example of the manufacturing code you will see on your products:

Manufacturing Code format:

EXAMPLE: 03250HU01 = MMDDY/PLANT CODE = March 25, 2010

Month = 03 (Numerical, from 01 to 12 for Jan.- Dec.) Example 03 = March

Day = 25 (Numerical, from 01 to 31). Example 25 = 25th day of the month

Year = 0 (Numerical, from 0 - 9) Last digit of most recent year. Example: 2010

Plant Code and other manufacturing information = HU01

Products labeled hypo-allergenic are designed to be gentle and non-irritating to sensitive skin

(skin that may develop a reaction to ingredients in skin care products).

Thank you for your interest. At this time, our program is inactive. We apologize for any inconvenience- please check our website frequently to track the latest updates and changes.

While we appreciate new concept ideas and suggestions please understand that we cannot accept any unsolicited ideas in the areas of advertising, new product names, marketing, artwork, etc. If your submission relates to a design or technological solution or if you are the owner of a published patent application which relates to technology then please click here [https://www.unilever.com/about/innovation/]

While we love our pets to feel good and smell great,our products should only be used for the purpose indicated on the package.

WE DO NOT RECOMMEND USE ON ANIMALS.

Please consult with your veterinarian for products that are specially developed to keep your pets clean.

We request your birth date information on our email form to ensure that we are handling your information in accordance with the Children's Online Privacy Protection Act (COPPA).

This U.S. law requires that we, as a responsible manufacturer and provider of web-based email forms, protect the online privacy of children and make the Internet safe for our users.

Unilever does not collect personal information from children under 13, and we encourage parents of children under 13 to regularly check and monitor their children's use of e-mail and other activities on line.

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