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FAQ tee

LYNX

FAQ

Each guy is different so we’re giving you the chance to prove to the special man (or men) in your life that you know him (them) down to a tee. Answer six simple questions and transform his Lynx Gift Pack into a personalised MeDownToATee Gift Pack – with a totally exclusive t-shirt designed just for him.

Along with Lynx products, the gift pack includes a limited-edition personalised t-shirt, designed by red-hot London-based illustrator McBess.

To discover all our products and more, visit Lynxformen.com.

We ship all orders with Royal Mail and your order should be despatched within 7 – 10 days. The first email to be sent out will be the email confirmation and on this you will receive the confirmation of purchase. You will then get a further email with tracking details once the gift has been dispatched and the Royal Mail link has been activated. Please allow 14 days before contacting us. You can get in touch with the Customer Service team via email amy.lennox@intervino.co.uk

Royal Mail will leave a delivery note to let you know if your parcel has been left with a neighbour, in a safe place or if your order has been returned to the depot. Redelivery and collection instructions will be on the delivery note.

We are unable to guarantee delivery on a specific date – please allow XXX days for delivery.

Unfortunately, we are unable to deliver outside of the UK and Northern Ireland.

If your item is faulty you will need to return it to us for a refund or replacement. For more info on how to return items to us, please XXX

If your order contains the wrong items or products, you can return it to us for a refund or replacement.

You can cancel your order until XXX on the day the order was placed by either logging into your account or contacting our Customer Service Team. Unfortunately, once your order has passed this point, we are unable to cancel your order. You can contact our Customer Service Team who will be happy to assist. There is a 24 hour cancellation policy. To get in touch with the Customer Service team please email amy.lennox@intervino.co.uk

In the rare case of a problem with your order, or if you are not satisfied with your order, please XXX. Vaseline site says You are purchasing product which has been personalised and therefore they are deemed non-returnable, unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered. In these circumstances you can return them and receive a refund from us.

The invoice for your order will be emailed to the address you provided.

You can order as many MeDownToATee Gift Packs as you like. Please note that these gifts packs are limited-edition – just 5000 available

Please email the Customer Service team on amy.lennox@intervino.co.uk within 24 hours

We accept Visa, MasterCard, Maestro and American Express. You can also pay with PayPal.

Security is an important priority for us and we are committed to protecting your privacy. All payments made online are processed through a secure server, which means that your card details are specially encrypted before we send them to our payment provider. Check out our Privacy Policy if you’d like to find out more.

There are no specific restrictions although we do reserve the right to blur out certain rude words or insults.

You can buy Lynx Gift Packs in selected Boots stores but our MeDownToATee Gift Packs, including personalised t-shirt, are only available online.